About a month ago I started looking online for new fly patch inserts for my Atom sling pack and one for my daughter. The Velcro backing had come off mine and was separating from hers too. They are the older models with the teardrop shape so generic rectangle patches wouldn’t fit. I couldn’t find them anywhere on Amazon eBay, fly shops across the country! So I called Patagonia and they told me they didnt have any but they’d make me some. They arrived today free of charge.

Gotta say that sort of service is a throwback. You pay a bit more for their gear, but if this is how they treat their customers I’ll gladly pay it.