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Thread: Simms repair services Anyone use em?

  1. #1
    Join Date
    Mar 2005
    Location
    Tejas !!
    Posts
    792

    Default Simms repair services Anyone use em?

    I sent a pair of boots back to them 3 weeks ago, cannot get a reply from them on receipt or status after 2 emails and a phone message to them.

    Anyone use them? Wonder how you experience was?

  2. #2
    Join Date
    Feb 2010
    Location
    Sutter County
    Posts
    52

    Default

    I've sent waders in for repair 3 different times over the past 10 years or so. I've always used the "check repair status" feature on the website to see what's happening. Sorry, I don't have any experience with emails or phone calls.

    All 3 of my repair experiences have been good to excellent. They seem to take about 2 to 3 weeks from start to finish after receiving my waders. I don't recall them ever taking more time than that. Maybe it's different for boots.

  3. #3
    Join Date
    Jan 2006
    Location
    vacaville ca.
    Posts
    629

    Default

    I have with very good results. Three pairs of waders over 20+ years. Sent back once for suspender replacement and have been happy.

  4. #4
    Join Date
    Mar 2005
    Location
    Tejas !!
    Posts
    792

    Default

    Maybe I just need to relax and give more time. The website status is where I started before email and phone, but that’s only been a week .

  5. #5
    Join Date
    Sep 2007
    Location
    Davis
    Posts
    756

    Default

    They took a long time repairing waders for me once and waived the charge because of the delay. It could work out for you.

  6. #6
    Join Date
    Apr 2019
    Location
    Milton
    Posts
    11

    Default

    Excellent Service.
    I've dealt with them twice and had a pleasant experience both times.

  7. #7
    Join Date
    Jun 2011
    Location
    Morgan Hill, CA
    Posts
    275

    Default

    I had what I felt was great service from Simms. I sent in a pair of 4 year old leaky G4Z waders for repairs. They were returned to me within 3 weeks. Unfortunately though, they still leaked. When I called in to complain about them still leaking they offered me a brand new pair at more than half off the list price less the $40 for the repairs I had paid earlier.... No complaints from me.

  8. #8
    Join Date
    Mar 2005
    Location
    Tejas !!
    Posts
    792

    Default

    Got an email today and talked w Matt who got everything setup just the way I want. Very pleased.

  9. #9
    Join Date
    Jun 2007
    Location
    El Dorado Hills
    Posts
    3,715

    Default

    I'll never buy Simms gear again. I had a pair of boots blow out on me in less than a year and they refused to service them for me.
    So long and thanks for all the fish!!!
    `·.¸¸.·´¯`·.. ><((((º>`·.¸¸.·´¯`·.¸><((((º>`·.¸¸.·´¯`·.. ><((((º>

  10. #10
    Join Date
    Jun 2011
    Location
    Fort Collins, CO
    Posts
    428

    Default

    Mr. T I am very glad that you are receiving service the you are happy with from Simms. In my experience Simms has, time and time again, absolutely gone out of their way to satisfy me. In fact, because of the great service that I have received, I won't even consider any other brand for my wading needs.

    Best, Bob

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