So I sent a OB5 reel into Galvan that was pretty beat up. UPS showed up today with the box. Galvan couldn't take the dings out of my old reel, so they sent me a brand new reel and spool, fixed my old spool, sent me a neoprene pouch and apologized for not being able to fix the original. Wow!! Far and above anything I expected. Galvan has made me a customer for life. Made in the USA, Built in California, It doesn't get any better than that. I am truly impressed! Justin