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Thread: Awesome Galvan Customer Service!

  1. #1
    Join Date
    Sep 2013
    Location
    Herald, Ca
    Posts
    62

    Default Awesome Galvan Customer Service!

    So I sent a OB5 reel into Galvan that was pretty beat up. UPS showed up today with the box. Galvan couldn't take the dings out of my old reel, so they sent me a brand new reel and spool, fixed my old spool, sent me a neoprene pouch and apologized for not being able to fix the original. Wow!! Far and above anything I expected. Galvan has made me a customer for life. Made in the USA, Built in California, It doesn't get any better than that. I am truly impressed! Justin

  2. #2
    Join Date
    Nov 2012
    Location
    Fresno
    Posts
    741

    Default

    The Galvan family/company is a top notch family. Yes, they do give excellent customer service and have a great product. I have a lot of other reels on my closet shelf but always take my Torque series where ever I travel. Right now in Baja I have 3 T10's that will soon get a work out. Like you said, made in the USA.

    Jay

  3. #3
    Join Date
    Mar 2009
    Location
    Willows
    Posts
    898

    Default Galvan

    Quote Originally Posted by Baja Fly Fisher View Post
    The Galvan family/company is a top notch family. Yes, they do give excellent customer service and have a great product. I have a lot of other reels on my closet shelf but always take my Torque series where ever I travel. Right now in Baja I have 3 T10's that will soon get a work out. Like you said, made in the USA.

    Jay
    The family and the reels are top notch. I use them everyday on the boat, schools and walk and wades. Great reels. The reels are great and they are a lifetime piece. A work of art. I only use the Torques!!!

    Thanks
    Lance Gray
    Fly Guide
    530-517-2204
    http://www.lancegrayandcompany.com

  4. #4

    Default

    I agree 100%,

    I fell down and banged my Torque T-5 on a rock - purely my fault. I sent it in, they repaired it and had it back to me in a week at no charge. Terrific reels, even better service and great people.

  5. #5
    Join Date
    Aug 2009
    Location
    Truckee, CA.
    Posts
    963

    Default

    I'm with Lance.....Galvan is all I use/provide my clients.
    Nice to be able to call them and talk to the same person (Connie) to sort an issue out.
    I don't baby them, or clean the reels either, year after year they just keep reeling in fish.......
    Their bronze is a nice match for the new Sage Method.....

    Jim

  6. #6
    Join Date
    Oct 2008
    Location
    Sacramento, California
    Posts
    436

    Default

    Made in NorCal, backed by a great family that you can trust and depend on. Bullet proof craftsmanship. I have Torques, Rush Lights, Spokes and Brookies on all my rods. They get a workout on my boat chasing Stripers in the Delta and rivers. Most of my clients use MY gear so they get abused and keep on keep'n on. From Baja to the small streams in the Sierras they never fail. I am a customer for life!
    Thank you to the great crew up in Sonora!
    Capt. Maury Hatch
    First Hatch Guide Service
    Click image for larger version. 

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  7. #7
    Join Date
    Feb 2005
    Location
    Roseville
    Posts
    660

    Default

    They are also a very nice Family....Great people and a Great product line...

  8. #8
    Join Date
    Jan 2005
    Location
    My own planet...no doubt.
    Posts
    1,163

    Default

    Great folks at Galvan. Outstanding original designs. Excellent craftsmanship. Always enjoy my visits to their facility.

    Two big thumbs up!

    My favorite is the T-8. I used it for salty salmon, dorado, roosterfish, stripers and more. One rugged reel.
    Cheers, Ken
    Love the challenge...What try? No try. Just do!

  9. #9
    Join Date
    Oct 2008
    Location
    Sacramento, California
    Posts
    436

    Default

    Ken,
    If you havn't been up to check out their new digs, it is worth the drive. New warehouse, new machines and a nice place for the gals to work also. It is a very sweet set up.
    HATCH

  10. #10
    Join Date
    Jan 2005
    Location
    Sebastian, FL, USA, Earth
    Posts
    23,904

    Default

    Galvan Reels is a nice 90% family run small business up in the mountains east of Stockton, California.

    Kiene's was their first dealer......
    Bill Kiene (Boca Grande)

    567 Barber Street
    Sebastian, Florida 32958

    Fly Fishing Travel Consultant
    Certified FFF Casting Instructor

    Email: billkiene63@gmail.com
    Cell: 530/753-5267
    Web: www.billkiene.com

    Contact me for any reason........
    ______________________________________

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