Simms wader repair service

[Rich Morrison]

Just wanted to give some credit to Simms. I've got a set of Rivershed waders I bought at Cabelas several years ago. On a recent trip to a little tailwater in the Sierra foothills I slipped on some rocks and tore a pretty big hole in the waders near the right hip. I created a repair work order on the Simms website which included a printable mailing label. I sent the waders in and got a reply back via email within a few days. I paid for the repair ($12.50 plus shipping) via credit card on the website and my repaired waders showed up today. All told it took 10 days to get it done and, including shipping, it cost about $40 to get a good set of waders back in action. All in all outstanding customer service on some great waders.
Rich

[kylgrn]

Thanks for this, I have been procrastinating sending mine in for repair.

[wwpool]

I have sent a pair into Simms before and had great service ...fast and reasonable.

[Slice]

I posted a month or so back on my good experience. If your clumsy enough, like me, to take a spill and rip them within the first year they fix them for free. Sometimes paying a premium saves you in the long run.

Jim

[Rich Morrison]

Very true Jim - with Simms waders you really do get what you pay for.

[pvsprme]

I lost the sole on a pair of their lightweight feltsole boots (by Keene) that were 4+ years old. Sent them in and as they no longer carry them I was credited full retail on a new pair of my choice. I got them for 50% off on closeout on-line and didn't have a receipt. Yeah, I'm impressed.