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View Full Version : Another great customer service report



Scott V
03-23-2009, 01:09 PM
Outcast Fish Cat 4 float tube.

Had a small leak next to a seam on one of the tubes. I called Outcast and told them of my situation and how I tried to patch it. They said the patch would more than likely not hold up since the hole was on a seam, so without hesitation they asked for my address and said a new tube would be in the mail. They did not ask when I bought it or where I bought it, they just simply solved my problem.

They have a customer for life in me, I could have not asked for better service.

On a side note, I love my Fish Cat if anyone is looking at getting a new float tube, take a look at Outcast.

SHigSpeed
03-23-2009, 01:27 PM
I have a FC IV dx as well and I love it. I haven't needed to use Outcast customer service yet, but I'm glad to know they stand behind their product.

_SHig

troutbm
03-25-2009, 07:30 PM
Nice to see that theres still companys like that. Nice to know since I have the same tube.

Scott V
03-26-2009, 07:53 PM
Update, I called on Monday and have my new tube in hand on Thursday. I did not expect it to come that fast.